Frequently Asked Questions
Rates: All unit pricing includes free* delivery, set-up and removal with in the Bay Area. (*additional mileage charges may apply if your location is outside the immediate Bay Area). See our delivery charges. Please call to reserve the specific inflatable, supplies or services you want -- or you can just click on the unit to find out the price and then click on the Reserve Now Tab. (note: some units may have changed or image/color patterns may be different due to updating our inventory).
(Remember what the wise man said: “The bitter taste of poor quality and service lingers much longer than the sweetness of a cheap price”) Bay Area Jump is not always the lowest priced company but we are the best value. We have new jumps (all our jumps are less than 2 years old), we pride ourselves on timely delivery and we are insured. Most of our competition is not any of these. Were really nice people too…give one of our friendly operators a call and see for yourself.
Let us here at Bay Area Jump make your party or event as special as you want it to be.
“If you are not happy, we are not happy.”
Rain Policy In the event of rain Bay Area Jumps policy is that a customer can cancel the delivery with no charge. (deposits are held for one year and can be used on future rentals. No Refund of Deposits) If the customer elects to accept the unit(s) they understand that there is no refund . If it does rain the units are still usable. Bay Area Jump recommends, that in light rain or showers that most of our units are covered and it’s fine for kids to jump. If the rain becomes heavy, have the kids exit the unit and go inside and wait for the rain to quit. The units will accumulate water (it will bubble at the seams, this is normal) so have an adult or teen go inside the unit with a towel and dry out the unit and its ready for use again. Please leave units inflated until the driver arrives to pick up.
Q: Can I cancel my order?
A: We allow cancellations up to 5 days prior to the party with no charge (any deposits will be held in your name for one year for a future booking-deposits will not be returned) but if you cancel with in the 5 days You loose your deposit and a 20% restocking fee is charged to the credit card on file or must be mailed in. If you cancel at the door or the driver has already been dispatched then you lose the entire payment. If you book a entertainer or face painter you must pay in full and NO REFUND is given.
Q: Are your jumpers safe and clean?
A: Yes, Yes, Yes. Bay Area Jump is dedicated to providing a safe and clean jumping experience. We clean our jumps weekly and all our jumps have safety steps on the front. In some cases on a Sunday where an inflatable went out on Saturday the jump may have some grass/confetti/dirt , so our drivers will go in and clean out the inflatable prior to use.
Q: How do I know that you'll show up?
A: Bay Area Jump is a reputable company. We have provided party services for many satisfied clients. We pride ourselves on customer satisfaction and are dedicated to making your party or event happy and trouble free! If you feel more comfortable, we can provide references from our other customers. We also call the day before to confirm delivery for your event.
Q: How many children can use the jump safely?
A: Most of our jumps accommodate anywhere from 8 to 10 children under twelve years of age. The older and larger the occupants are, the greater the risk of overcrowding and injury. We recommend no more than 4 to 6 teenagers and less than 5 adults per unit. All bouncers are equipped with stepping platforms for easy access into the unit. PLEASE supervise your guests, particularly young children, to insure their safety and good time. No food items, no shoes and no sharp or pointed items should be allowed in any unit. Use common sense; do not deflate the unit while children are still inside jumping. In case of any malfunction, exit the unit immediately and call us for advice or technical assistance.
Q: How Do I pay?
A: Yes. Bay Area Jump carries a $2million dollar general liability insurance policy. A copy of our insurance contract is available for review at anytime. Just ask.
Q: What about rain?
A: We will call you that morning to discuss rain concerns. There is no charge to you for a canceled reservation due to the weather. Any deposits will be good for up to one year for a future booking.
Q: What if I need some one to Staff the inflatable?
A: We do offer attendants to staff the units, they are $25 per hour with a 4 hour minimum.
Q: How can I reserve one?
A: You can call us directly at: (800) 514-5867 , e-mail us at: firstname.lastname@example.org or just book online now.
Q: Is there a deposit required?
A: We do require a small deposit to show good faith but if you need to pay with company check or make other arrangements you can just call our office or when you have finished booking online you can click the make other arrangements box.
Q: How far in advance do I need to reserve?
A: We suggest 2-4 weeks before your scheduled party date for our standard jumpers. We are always happy to try to accommodate last minute bookings.
Q: Do you deliver to my area?
A: >> CLICK HERE to view our delivery charges around the Bay Area << Please call or email us for delivery information in your area. We generally deliver anywhere within the Bay Area. If we have a unit in stock that absolutely agrees with the theme of your party, we would do our best to accommodate you. We do go outside of the immediate bay area for an added cost.
Q: Do you set up in parks?
A: You may have to contact the park authority to determine the requirements needed to set up a jump in your area. We are pre registered with several parks in the Bay Area. You may call us for details. You may also need to rent a generator or gas blower to power the unit. We can rent one to you or you may bring your own. It is the customers responsibility to check with the park for size and inflatable requirements. Generators will last approximately 5-7 hours if your party is longer than that you need to provide gas for the extra time.
Q: How much room do I need?
A: The standard size of our jumps is approximately 13? X 13? and fits comfortably on most back yard lawns or two car driveways. Some of our bigger units take up much more room. Just click on the unit for sizes and price. Measurements on the system are inflated by 1ft on both sides to make sure there is space required to set up unit.
Q: How much room do you need to bring the jumper in?
A: A standard walk through gate of about 36" is fine. We bring the unit rolled up and wheel it in on a standard hand truck (dolly). Some of our bigger units may need bigger entrances ask you operator if you are concerned.
Q: Can you set up on my driveway?
A: Yes. If you have a two car width driveway, most likely a jumper will fit. A very slight slope is not a problem, however, the flatter the surface the better. Since we can't pound stakes into your driveway, we bring sandbags to secure down the unit or find other means at your location to secure the unit.
Q: What type of surface do you need to set up on?
A: We can set up on lawns, dirt, concrete or asphalt. Under no circumstances can we set up where we think the inflatable will be a safety risk to a child or our equipment.
Q: Does the blower need electricity? How much does it use?
A: Yes. We will bring up to a 50 foot extension cord with us but if you have one available it is appreciated. Then we need a standard 110v outlet near the set up area to plug into. The blower runs continuously and uses approximately 14 cents of electricity per hour. If you don't have electricity available, we have generators available for rent too or you can provide one of your own.
Q: What time do you deliver & pick-up the jumper?
A: Rental periods vary, but typically range an 8 hour day is standard but you get to control that. We will normally bring the jump out in the morning after 9:00 AM and we normally won’t pick up much after 8:00 PM. We do allow overnight parties for an additional charge, as long as the jumper is in a safe location and the customer understands they are responsible for the cost if stolen or damaged. Remember if your at a home we can deliver as early as 8:00 AM and pick up can be up to 3 hours after your stated pick up time. If this would be a problem let your operator know or put it in the notes if you book online. If you need an exact delivery time with no delivery window (normally a delivery window is 1-2 hours) there is an additional $200 fee.
Q: How long does it take to set up and take down?
A: Set up usually takes approximately 15-30 minutes, providing there are no obstacles on the surface where the unit will be operating to set and the same for takedown.
Q: Do you deliver on holidays?
A: Yes. No extra charges apply…but do tip the drivers.
Q: Can I keep the jumper overnight?
A: Yes. The jumper must be set up in a backyard or area that is fenced and locked up. There will be small additional charge for this service. Bay Area Jump reserves the right to deny this service if deemed necessary. Bay Area Jump also reserves the right to cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of injury or theft.
Q: Minimum Orders, Delivery Charges and Stairs?
A: If you rent an inflatable, we have free delivery. If you book a machine only, carnival games only we do charge a $30 Delivery fee. If you are booking Tables and Chairs only there is a $50 Delivery Fee. Stairs are additional (first 5 are free and then $1 for each additional stair up to 20 steps, after 20 it's $2 each step. remember we don't do large combo's with stairs).
If you have questions that are not mentioned here.
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