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Frequently
Asked Questions
Rates:
All unit pricing includes free* delivery, set-up and removal with in
the Bay Area. (*additional mileage charges may apply if your location
is outside the immediate Bay Area). See
our delivery charges. (Additional mileage charges may apply
if your outside the immediate bay area) Please call to reserve the specific
inflatable, supplies or services you want -- or you can just click on
the unit to find out the price and then click on the Reserve Now Tab.
(Remember
what the wise man said: “The
bitter taste of poor quality and service lingers much longer than the
sweetness of a cheap price”) Bay Area Jump is not
always the lowest priced company but we are the best value. We have
new jumps (all our jumps are less than 2 years old), we pride ourselves
on timely delivery and we are insured. Most of our competition is not
any of these. Were really nice people too…give one of our friendly
operators a call and see for yourself.
Let
us here at Bay Area Jump make your party or event as special as you
want it to be.
“If you
are not happy, we are not happy.”
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Can I cancel my order?
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| A: |
We
allow cancellations up to 5 days prior to the party with
no charge but if you cancel with in the 5 days we do charge
a 20% restocking fee.
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| Q: |
Are your jumpers safe and clean?
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| A: |
Yes,
Yes, Yes. Bay Area Jump is dedicated to providing a safe
and clean jumping experience. We clean our jumps weekly
and all our jumps have safety steps on the front. In some
cases on a Sunday where an inflatable went out on Saturday
the jump may have some grass/confetti/dirt , so our drivers
will go in and clean out the inflatable prior to use. |
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| Q: |
How
do I know that you'll show up?
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| A: |
Bay
Area Jump is a reputable company. We have provided party
services for many satisfied clients. We pride ourselves
on customer satisfaction and are dedicated to making your
party or event happy and trouble free! If you feel more
comfortable, we can provide references from our other customers.
We also call the day before to confirm delivery for your
event. |
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| Q: |
How
many children can use the jump safely?
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| A: |
Most
of our jumps accommodate anywhere from 8 to 10 children
under twelve years of age. The older and larger the occupants
are, the greater the risk of overcrowding and injury.
We recommend no more than 4 to 6 teenagers and less than
5 adults per unit. All bouncers are equipped with
stepping platforms for easy access into the unit. PLEASE
supervise your guests, particularly young children, to insure
their safety and good time. No food items, no shoes and
no sharp or pointed items should be allowed in any unit.
Use common sense; do not deflate the unit while children
are still inside jumping. In case of any malfunction, exit
the unit immediately and call us for advice or technical
assistance. |
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| Q: |
Do
you have insurance?
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| A: |
Yes.
Bay Area Jump carries a $2million dollar general liability
insurance policy. A copy of our insurance contract is available
for review at anytime. Just ask. |
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| Q: |
What
about rain?
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| A: |
We
will call you that morning to discuss rain concerns. There
is no charge to you for a canceled reservation due to the
weather. |
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| Q: |
How
can I reserve one?
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| A: |
You
can call us directly at: (800) 514-5867 , e-mail us at:
info@bayareajump.com or just fill out our order form online
under order now. |
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| Q: |
Is
there a deposit required?
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| A: |
No.
However, we'll accept a credit card to confirm your reservation
but you may pay with cash, company/church check or credit
card. We will accept payment in advance, but it is not required.
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| Q: |
How
far in advance do I need to reserve?
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| A: |
We
suggest 2-4 weeks before your scheduled party date for our
standard jumpers. We are always happy to try to accommodate
last minute bookings. |
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| Q: |
Do
you deliver to my area?
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>>
CLICK HERE
to view our delivery charges around the Bay Area <<
Please call or email us for delivery information
in your area. We generally deliver anywhere within the Bay
Area. If we have a unit in stock that absolutely agrees
with the theme of your party, we would do our best to accommodate
you. We do go outside of the immediate bay area for an added
cost. |
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| Q: |
Do
you set up in parks?
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| A: |
You
may have to contact the park authority to determine the
requirements needed to set up a jump in your area. We are
pre registered with several parks in the Bay Area. You may
call us for details. You may also need to rent a generator
or gas blower to power the unit. We can rent one to you
or you may bring your own. It is the customers responsibility
to check with the park for size and inflatable requirements.
A $50 non-refundable park fee is required to book a job
in a park. |
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| Q: |
How
much room do I need?
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| A: |
The
standard size of our jumps is approximately 13? X 13? and
fits comfortably on most back yard lawns or two car driveways.
Some of our bigger units take up much more room. Just click
on the unit for sizes and price. |
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| Q: |
How
much room do you need to bring the jumper in?
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A
standard walk through gate of about 36" is fine. We
bring the unit rolled up and wheel it in on a standard hand
truck (dolly). Some of our bigger units may need bigger
entrances ask you operator if you are concerned. |
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| Q: |
Can
you set up on my driveway?
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Yes.
If you have a two car width driveway, most likely a jumper
will fit. A very slight slope is not a problem, however,
the flatter the surface the better. Since we can't pound
stakes into your driveway, we bring sandbags to secure down
the unit or find other means at your location to secure
the unit. |
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| Q: |
What
type of surface do you need to set up on?
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| A: |
We
can set up on lawns, dirt, concrete or asphalt. Under no
circumstances can we set up where we think the inflatable
will be a safety risk to a child or our equipment. |
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| Q: |
Does
the blower need electricity? How much does it use?
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Yes.
We will bring up to a 100 foot extension cord with us, so
you'll need a standard 110v outlet near the set up area.
The blower runs continuously and uses approximately 14 cents
of electricity per hour. If you don't have electricity available,
we have generators available for rent too or you can provide
one of your own. |
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| Q: |
What
time do you deliver & pick-up the jumper?
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Rental
periods vary, but typically range an 8 hour day is standard
but you get to control that. We will normally bring the
jump out in the morning after 9:00 AM and we normally won’t
pick up much after 8:00 PM. We do allow overnight parties
for an additional charge, as long as the jumper is in a
safe location and the customer understands they are responsible
for the cost if stolen or damaged. |
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| Q: |
How
long does it take to set up and take down?
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| A: |
Set
up usually takes approximately 15-30 minutes, providing
there are no obstacles on the surface where the unit will
be operating to set and the same for takedown. |
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| Q: |
Do
you deliver on holidays?
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Yes.
No extra charges apply…but do tip the drivers.
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| Q: |
Can
I keep the jumper overnight?
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Yes.
The jumper must be set up in a backyard or area that is
fenced and locked up. There will be small additional charge
for this service. Bay Area Jump reserves the right to deny
this service if deemed necessary. Bay Area Jump also reserves
the right to cancel the overnight portion of any event at
any time if we have reason to believe that our property
is at risk of injury or theft. |
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{
If you have questions that are not mentioned here.
Give us a call 1-800-514-JUMP and
we will be happy to assist you! }
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